Waste is anything that ineffectively consumes resources, space and time. All processes contain waste. The 8 Wastes are eight types of process obstacles that get in the way of providing value to the customer.

During the Process Walk, you look to see if the process matches the Process Map. In some cases it may vary, so dig into the differences and understand why. Perhaps the Process Map needs to be updated, or perhaps you have discovered a clue to the cause of the problem!

As you walk the process, you’re looking for issues or clues to your problem. This may include Loopbacks and Handoffs, which create a more complicated process. You also look for these wastes, or inefficiencies, that interrupt the steady flow of the work. You can improve the process by reducing wastes that contribute to the problem.

There are eight very common types of waste. You can use a memory aid, DOWNTIME, to help recall the wastes.

DOWNTIME stands for:

All 8 Wastes may not be present in a process, but knowing what to look for can help you identify those that impact your process. In some processes, we won’t be able to eliminate all wastes, but rather have more of one waste to minimize a different waste. For example, we may have a little more inventory to minimize people waiting for it.

Information, products and services that are incomplete or inaccurate.

Examples:

Making more of something—making it earlier or faster—than it's needed.

Examples:

Waiting for information, equipment, materials, parts or people.

Examples:

Not properly utilizing people's experience, skills, knowledge or creativity.

Examples:

Unnecessary movement of materials, information or equipment.

Examples:

Accumulation of parts, information, applications, etc. beyond what is required by the customer.

Examples:

Any movement by people that is not of value to the customer.

Examples:

Any steps that do not add value in the eyes of the customer.

Examples:

Kure guides you through each step in your Process Walk and identifying wastes by asking simple questions and providing guidance along the way. Powered by our Process Optimization Path® (artificial intelligence), Kure will help you and your teams collaborate to complete process improvement projects together.